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We strive for your complete satisfaction with your purchases. If, for any valid reason, you are not happy with your order, please contact us within 72 hours of delivery, following the rules of our freight companies. We will initiate the appropriate action, whether it be a replacement, exchange, or refund, subject to the following conditions:
Goods must be returned in their original condition, including all accessories, packaging, and instructions.
Digital products can only be accepted if the software is still sealed.
Proof of purchase must be provided for all return requests.
Any free gifts received with the product must be returned along with the main item.
We will not replace, exchange, or refund items that have been specially made to your individual specifications or personalized.
Items sold as seen or agreed upon as non-refundable are also ineligible for replacement, exchange, or refund.
Our procedures are in place to handle claims promptly and refund where appropriate. This does not affect your statutory rights.
Contact our Sales team to initiate the return process.
Do not return goods without contacting us to arrange collection or delivery were appropriate.
We appreciate your cooperation in adhering to this policy. If you have any further questions or concerns, our customer support team is available to assist you. Thank you for choosing us, and we look forward to resolving any issues to your satisfaction.
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Image Creation Supplies Ltd | Registered office: 54B Saffron Road, Biggleswade, SG18 8DJ, England | Registered in UK | VAT.no 385183962